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Tennessee & Alabama CSA

FAQ (Frequently Asked Questions)


I’m new to having a weekly Farm Box, so what do I need to know before registering?

With your registration, you acknowledge understanding that are making an agreement with your farmers to grow food for you for the length of the season. No refunds are made once we begin deliveries.

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How do I register?

  1. First, go to the registration page. Pricing for all of our different Farm Boxes can be found there.
  2. Click “My Account.” If this is your first time visiting the online store, click the “Create an account” button. If you already have an online account, enter your login information and login to your account.
  3. Return to the store page to view available boxes available for you to purchase. Select the items you wish to purchase and click “Add to Cart.”
  4. When you are ready to purchase, click the checkout button. Follow the step by step directions provided at checkout. 
  5. If you are located within the city limits of our pick up locations and would like to have your share delivered to your HOME, please select “Home Delivery” as your pick up location. A one time fee of $240 for the spring/summer CSA season, will be added to your order.
  6. If you will be picking up your farm box at one of our approved Workplace pick up locations, please include the name of your workplace in the “Company Name” field under the billing address. Email us and we will help if you have trouble.  (drf@hughes.net)

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Can I pay by check?  Can I use a credit card?  Can I make payments?

Yes. You can pay for your farm box by check, by credit card or use our payment plan. We accept MC/Visa/Discover/Amex. Your purchase of a farm box through our Country Store is a secured website.

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NOTE: If the credit card you use to register should change in any way (expires, name change, fraudulent use etc)

Please notify the farm immediately so your credit card payment won’t be affected. If there is trouble in processing your payment, you will receive an email notification containing instructions for how to submit a manual payment. Please be in touch with the farm when you receive a notification that your payment is not processing.  

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Can I purchase any or all of the Food Lovers boxes without purchasing a Large, Medium or Small Farm Box?

No, Food Lover’s boxes are offered for sale only to those that are participating in the seasonal Farm Box program, as a little extra something.

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Will I save money?

We shop prices often during the current season and we send the information we glean from our comparison shopping to you in a newsletter.  We typically comparison shop at Fresh Market and Publix at the least twice during the current CSA season.  By comparison, our CSA prices are better, and our food has that “home grown, fresh from the farm” flavor that cannot be duplicated!  Local food means fresh food. 

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When does the next season begin and how long does it last?

The 2019 spring-summer season of deliveries begins the week of May 14, and runs for 24 consecutive weeks once we begin.   Registration opens in early December. Check our home page frequently in December for the day registration opens. There are benefits and savings for everyone that registers early!  Registration is online, through the Country Store.

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When do I need to register and purchase my Farm Box?

The earlier you register the better, because with an early registration, your share is reserved for the season, you get to choose your favorite pick up location, and you can add on one of our Food Lover’s shares if you like. These shares are very popular and one or more may become limited. It’s also better for your farmers because it helps us with our start up costs on each farm.    

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What if I go on vacation during the delivery season?

You receive up to 3 weeks of credit for travel during the spring-summer CSA season and 1 week credit for the autumn CSA.  This option as well as suggestions that will help your CSA program run smoothly are explained in the CSA Farm Box Guidelines that you will receive no later than the first week of the delivery season.  

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Why not buy at the farmers market?

Unless you get to the market very early when it first opens, many of the most popular items you enjoy are gone.  In addition, the heat, children’s summer activities, and vacations can also intervene.   A summer “rain out” is also a possibility on market day.

In contrast, with your purchase of a farm box you always receive a wide assortment of whatever we are growing and we deliver rain or shine.

Our Home Delivery Service is ideal if you are a busy Mom that’s always on the “go” with the kids, a professional with a busy lifestyle, or you just simply like the convenience of not leaving the house to  pick up your farm box! Check it out – our delivery charge is very reasonable and you do not need to be home when your delivery is made, unless you want to be.

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What if I can’t eat the contents of the box in a week?

We deliver your boxes weekly, so that you will always have a fresh supply of food on hand to plan your meals around. The fresher the food, the more nutritious it is.   It’s wise to freeze, can or dehydrate any extras or leftovers for using later in soups, casseroles, omelets, or in stews.
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What if there are things in the box that my family will not eat?

Sometime food harvested fresh and then prepared in a new recipe tastes altogether different from what you have eaten before. Check out our recipe link on the home page and try something new! Whatever item you dislike, possibly someone in your family, a friend or neighbor would be delighted if you passed it along to them!  Feel free to leave it for another community member in one of the “freebie boxes” at your pick up location, and replace it  with something you like better.

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Are the ingredients in the boxes washed?

Everything in your share has been rinsed clean and has been cooled down before packing, to preserve the freshness of your share. However, the food is NOT table ready, you should wash it before serving. We go the extra mile here at the farm to see to it that your vegetables are delivered to you in their freshest and safest state.  Everything is packed carefully and delivered in refrigerated vehicles to assure their freshness. As a food safety side note, always wash vegetables, fruit and produce before serving no matter where you have purchased it! (Even if you have grown it yourself).

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Can I share a box with a friend?

If you choose to split a box, we ask you to bring a tote bag to split your box at your vehicle. Dividing up your box at your vehicle minimizes confusion when other members are picking up their boxes.

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May I change my pick up location occasionally?

Yes, you may pickup your box at another pick up locations occasionally.  A 48 hour notice by email  prior to your scheduled delivery day, is required. We will send you a confirmation by email a couple of days before your change is to take place, to let you know we received your request. A confirmation is necessary. PLEASE, don’t give this request to your coordinator or your driver, we make the changes here at the farm.

 

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What if I forget to pick up my Farm Box?

If you know you won’t be picking up your farm box, why not send us an email (drf@hughes.net)  and defer that box to a later date, take credit for the missed week in our online country store, or apply it to our Autumn CSA? (You are given a 3 week credit for the summer season).  

IF YOU HAVE AN EMERGENCY during your scheduled time for pickup, please do the following:  If your driver passes out your shares each week, call your driver (we provide you with the number). He will try to arrange for your box to be picked up at one of our other delivery locations if workable.  If one of our Volunteer Coordinators passes out your share, call your Coordinator. If she is at your pick up location when you call, she may be able to wait on you for a few minutes, unless she has a commitment when pick up time has ended.  This will be her “call”.  She is not obligated to wait more than 5 or 10 minutes once pick up time has ended.  Please, put the phone number of your Coordinator and your driver in your phone.  You will get this information before deliveries begin.

What happens if I don’t pick up my box and it has been delivered for me: All boxes unclaimed at the close of the pick up time are donated to a local food pantry in one of the areas where we have a pick up location.  Your CSA share will not be wasted.  

 

 

 

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What can I expect in my Farm Boxes and how much produce is in a box?

A diverse assortment of crops come in season and phase out over the summer growing cycle.  In our boxes there is no set amount of items or contents weight that you might expect each week of the  season. Some vegetables are bigger and weigh more than others. (melons vs. blueberries in summertime) Some vegetable varieties are of a higher value say for example, English peas vs.carrots or turnips but their weight is less.  What you can expect in a weekly box however is six to eight different kinds of fresh vegetables in variable amounts, hand selected seasonal fruit and berries when they are in season, plus freshly harvested produce. Here are a few of the crops that will be in your share: Berries, tomatoes, sweet corn, English peas, broccoli and cauliflower, carrots, okra, onions, summer squash, Irish potatoes, and much more.  You will be  “eating with the seasons” when you place your order for one of our farm boxes!

 

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