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Tennessee & Alabama CSA

FAQ (Frequently Asked Questions)


I’m new to having a weekly Farm Box, so what do I need to know before registering?

When you register, you are making an agreement with your farmers to grow food for you for the   season. No refunds are made once we begin deliveries.

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How do I register?

  1. First, go to the registration page. Pricing for all of our different Farm Boxes can be found there.
  2. Click “My Account.” If this is your first time visiting the online store, click the “Create an account” button. If you already have an online account, enter your login information and login to your account.
  3. Return to the store page to view available boxes available for you to purchase. Select the items you wish to purchase and click “Add to Cart.”
  4. When you are ready to purchase, click the checkout button. Follow the step by step directions provided at checkout. 
  5. If you are located within the city limits of our pick up locations and would like to have your share delivered to your HOME, please select “Home Delivery” as your pick up location. A one time fee of $240 for the summer, will be added to your order.
  6. If you will be picking up your farm box at one of our approved Workplace pick up locations, please include the name of your workplace in the “Company Name” field under billing address. Just type it in anywhere on your registration form if you should have trouble, or call us and we will help.  931-625-0658

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Which Farm Box size should I choose?

Eating habits vary, but the Large box is a what we would call a robust size.  This is the size for anyone that likes to cook most meals at home, have young adults at home that aren’t “picky eaters” and that possibly will eat out once or twice a week. Also a good size if you enjoy “juicing” fruit and veggies. The Large box is delivered in a 3/4 bushel box.

The  Medium Box is a perfect size for most families, couples or couples with a toddler or two.  If you have a teen or two that’s a “picky eater”, this size works well for you also.  Perfect for senior couples.   The Medium box is delivered in a 1/2 bushel box.

The Small box is now available for those in single households.  This offers you the opportunity to eat healthy, home grown food during the week, but not be overwhelmed with more food than you need. This size box offers smaller quantities and variety than you have in the Medium box. The Small box is delivered in a 1/4 bushel box.

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Can I pay by check?  Can I use a credit card?

Yes. You can pay for your box by check or by Credit Card. We accept MC/Visa/Discover/Amex. Your purchase of a farm box through our Country Store is a secured website.

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Do you offer a payment plan? Yes and here is how it works:

We offer a convenient payment plan that splits the cost of the summer season box into 4 monthly payments. The first payment is due at registration checkout, with the remaining payments collected automatically each month using the credit card you provide at checkout. There is a 2.5% fee for the convenience of using the payment plan.  (This is spread out over your 4 payments)  This fee helps towards administration of the payment plan.

NOTE: To use the Payment Plan, just select “Installment” from the pop up box that appears during checkout.

NOTE: If the credit card you use to register should change in any way (expires, name change, fraudulant use) – Please notify the farm immediately so your credit card payment won’t be affected. If there is trouble in processing your payment, you will receive an email notification containing instructions for how to submit a manual payment. Please be in touch with the farm when you receive a notification that your payment is not processing.  

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Can I purchase any or all of the Food Lovers boxes without purchasing a Large, Medium or Small Farm Box?

No – The Food Lover’s boxes are offered for sale only to those that are participating in the seasonal Farm Box program.

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Will I save money?

We shop prices often during the current season. We send the information we glean from our comparison shopping to you through a newsletter.  We typically shop at Fresh Market because overall they seem to have the best looking produce section.  Publix is also shopped.

When you are deciding to purchase a Farm Box, please remember that value doesn’t mean cheap. In our farm boxes, you get premium quality week in and week out.  As small farmers we cannot compete with the local Wal-Mart or Kroger on price-that’s a given, but, they can’t compete with us on quality, freshness, flavor, and service. Small farmers know “freshness doesn’t grow on aisle 8”. The food dollar spent for your weekly farm box goes directly to the farmers growing your food, not to a large chain store. Your purchase of a weekly farm box enables farmers to continue to grow food for our communities.

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When does the next season begin and how long does it last?

The 2018 Summer season deliveries begin the 2nd week of May, 2018. The season lasts for 24 weeks this year.  Register online.  

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When do I need to register and purchase my Farm Box?

Many register in December when registration first opens. The earlier you register the better, because with an early registration, (1) you can choose your preferred pick up location (some sites may be limited in size) and (2) guarantee that your share is reserved for the season before we sell out, or registration closes. (3) and because our Food Lover’s boxes are very popular, one or more may not be available if you wait too long to register. Early registrations also help to provide our farms with the capital needed when we begin each new growing season and early registrations give us peace of mind knowing that the crops we are growing will have a home when harvesting begins in the spring.

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What if I go on vacation during the delivery season?

For travel during delivery season, basically we allow for having make up boxes delivered at later dates during the current delivery season, or we extend you credit for boxes missed while you are away. These credits and/or make ups are offered for up to 3 weeks during the summer season. In addition to choosing to have make up boxes delivered at a later date, you may choose to use your credit in the online country store, toward the next farm box season or you may always have a friend pick up your share while you are away. We offer these options so you do not lose your investment if you are traveling.

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Why not buy at the farmers market?

Unless you get to the market very early on when it first opens, many of the most popular items such as corn, tomatoes, beans and berries are either gone, in short supply, or picked over when you get there. Active families often want to be elsewhere during market hours in the summertime, and if the weather is oppressively hot or it’s raining cats and dogs, finding a parking place and shopping in these conditions is less than ideal and not much fun.

In contrast, with your purchase of a farm box you always receive a wide assortment of whatever we are growing. No worries about missing out on your favorite things!  If beans, corn and tomatoes are in season and we’re harvesting them, you will have them in your share. Plus,because you are a member of our farm box program, you can add extra food to your box on the weeks when we have extras of veggies, fruit and greens left over after packing your boxes. We send these boxes to our delivery locations as often as we can so that you can help yourself!

Our Home Delivery Service is ideal if you are a busy Mom that’s always on the “go” with the kids, a professional with a busy lifestyle, or you just simply like the convenience of not leaving the house to  pick up your box! Check it out – our delivery charge is very reasonable and you do not need to be home when your delivery is made unless you want to be.

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What if I can’t eat the contents of the box in a week?

We deliver your boxes weekly, so that you will always have a fresh supply of food on hand to plan your meals around. Fresh food is way more nutritious for you.  It’s wise to freeze, can or dehydrate any extras or leftovers for using later in soups, casseroles, an omelet, or in stews.Often friends choose to split the Large box if this is their first time in a farm box program. Come to our home canning class this summer and learn how to safely put food up for later use.  We are considering classes in dehydrating fresh vegetables and fruit.
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What if there are things in the box that my family will absolutely not touch with a ten foot pole?

Sometime food harvested fresh and prepared a different way tastes altogether different from what you have gotten at the supermarket in the past. Many have mentioned this to us. You can always pass that item along to a friend or neighbor who may absolutely love it!  Feel free to leave it for another community member in one of the community boxes (freebie box) at your pick up location, and replace it with something you like.

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Are the ingredients in the boxes washed?

Everything in your share has been rinsed clean and has been cooled down before packing, to preserve the integrity of your share. However, the food is NOT table ready, you must still wash it yourself before serving. We go the extra mile here at the farm to see to it that your vegetables are delivered to you in their freshest and safest state. Everything is packed carefully and delivered in refrigerated vehicles to assure their freshness. As a food safety side note, always wash vegetables, fruit and produce before serving no matter where you have purchased it!

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Can I share a box with a friend?

Some shareholders that are single, or seniors as an example, go together to split a Medium farm box and each person then purchases a Fruit Lover’s box. That way they both get fruit without a “cat fight” over the fruit. If you choose to split a box, we ask you to bring a tote bag to split your box at your vehicle. Dividing up your box at your vehicle minimizes confusion where other members are picking up their boxes.  If yours is a single member household our Small farm box may work better than splitting a box.

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May I change my pick up location occasionally?

Yes, you may pickup your box at another pick up locations occasionally.  A 24 hour notice by email  prior to your scheduled delivery day, is required.

 NOTE: When you register, please download a copy of your registration

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What if I forget to pick up my Farm Box?

IT IS YOUR RESPONSIBILITY TO REMEMBER TO PICK UP YOUR FARM BOX AT YOUR CHOSEN PICK UP LOCATION, OR TO HAVE SOMEONE COME PICK IT UP FOR YOU.  THE FARM ONLY PACKS & DELIVERS YOUR ORDER ONCE EACH WEEK, ON YOUR DELIVERY DAY.  BOXES NOT PICKED UP ARE DONATED TO A FOOD PANTRY.  IF YOU HAVE AN EMERGENCY DURING PICK UP TIME, CALL YOUR DRIVER, YOUR COORDINATOR, OR CALL THE FARM RIGHT AWAY.  DON’T WAIT UNTIL LATER TO CALL.

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What can I expect in my Farm Boxes and how much produce is in a box?

We all grow a diverse assortment of crops that come in and phase out over the summer growing cycle.  In our boxes there is no set amount of items or contents weight that you might expect each week of the  season. Some fruits and vegetables are bigger and weigh more than others (melons vs. blueberries) Some vegetable varieties are of a higher value say for example, English peas vs.carrots or turnips but their weight is less.  What you can expect in a weekly box however is six to ten different kinds of just picked vegetables in variable amounts, hand selected seasonal fruit and berries when they are ready, plus freshly harvested produce. Varieties and amounts will change throughout the summer season so you can enjoy whatever is growing on the farm!

We plan for this summer,  different varieties of lettuce, tomatoes,(cherry, heirloom and slicers) carrots, strawberries, cauliflower, broccoli, english peas, tomatoes, arugula, radishes,green beans,Irish potatoes, kale, chard, cucumbers, summer squash, cucumbers, radishes, spring onions, blackberries, blueberries, zucchini, sweet corn, peaches and more!

 

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