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Tennessee & Alabama CSA

FAQ (Frequently Asked Questions)


I’m new to having a weekly Farm Box, so what do I need to know before registering?

With your registration, you acknowledge understanding that are making an agreement with your farmers to grow food for you for the length of the season. No refunds are made once we begin deliveries.

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How do I register?

  1. First, go to the registration page. Pricing for all of our different Farm Boxes can be found there.
  2. Click “My Account.” If this is your first time visiting the online store, click the “Create an account” button. If you already have an online account, enter your login information and login to your account.
  3. Return to the store page to view available boxes available for you to purchase. Select the items you wish to purchase and click “Add to Cart.”
  4. When you are ready to purchase, click the checkout button. Follow the step by step directions provided at checkout. 
  5. If you are located within the city limits of our pick up locations and would like to have your share delivered to your HOME, please select “Home Delivery” as your pick up location. A one time fee of $50 for the autumn season, will be added to your order.
  6. If you will be picking up your farm box at one of our approved Workplace pick up locations, please include the name of your workplace in the “Company Name” field under the billing address. Email us and we will help if you have trouble.  drf@hughes.net

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Which Farm Box size should I choose?

Eating habits vary, but the Large box is a what we would call a robust size.  This is the size for anyone that likes to cook most meals at home, have young adults at home that aren’t “picky eaters” and that possibly will eat out once or twice a week. Also a good size if you enjoy “juicing” fruit and veggies. The Large box is delivered in a 3/4 bushel box to protect the contents of your share.

The  Medium Box is a perfect size for most families, couples or couples with a toddler or two.  If you have a teen or two that’s a “picky eater”, this size works well for you also.  Perfect for senior couples.   The Medium box is delivered in a 1/2 bushel box. Medium and Large boxes can be shared with a friend, neighbor or co-worker. When sharing please use one credit card or check. 

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Can I pay by check?  Can I use a credit card?

Yes. You can pay for your box by check or by Credit Card. We accept MC/Visa/Discover/Amex. Your purchase of a farm box through our Country Store is a secured website. Due to a short autumn season, the Payment plan is only offered for the spring-summer CSA season.

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NOTE: If the credit card you use to register should change in any way (expires, name change, fraudulent use etc) – Please notify the farm immediately so your credit card payment won’t be affected. If there is trouble in processing your payment, you will receive an email notification containing instructions for how to submit a manual payment. Please be in touch with the farm when you receive a notification that your payment is not processing.  

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Can I purchase any or all of the Food Lovers boxes without purchasing a Large, Medium or Small Farm Box?

No – The Food Lover’s boxes are offered for sale only to those that are participating in the seasonal Farm Box program.

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Will I save money?

We shop prices often during the current season. We send the information we glean from our comparison shopping to you through a newsletter.  We typically shop at Fresh Market because overall they seem to have the best looking produce.  Publix is also shopped occasionally.

In our farm boxes, you get premium quality week in and week out, and in our comparison shopping trips, prove that yes, we do save you money.   Supermarkets can’t compete with us on quality, freshness, flavor, or service. Another plus is that the food dollars spent for a weekly farm box goes directly to the farmers growing your food, not to a large chain market. Your purchase of a weekly farm box enables farmers to continue to grow food for your CSA community and in turn, the farmers support financially the communities that we deliver to each week.

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When does the next season begin and how long does it last?

The 2018 autumn season deliveries begin on Oct.30, 2018, and ends on Nov. 28  The autumn season lasts 5 weeks this year. Registration for the autumn season begins in September. Registration is online on this website, through the Country Store.

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When do I need to register and purchase my Farm Box?

The earlier you register the better, because with an early registration, (1) you can choose your preferred pick up location (some sites may be limited in size) and (2) guarantee that your share is reserved for the season before registration closes (3) and because our Food Lover’s boxes are very popular, one or more may not be available if you wait too long to register. 

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What if I go on vacation during the delivery season?

For travel during the short autumn delivery season, you have credit for one week of travel. Click on the “download a copy of our CSA Guidelines” link on the invoice you received when ordering your CSA share, for an explanation of other available options and CSA policies. 

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Why not buy at the farmers market?

Unless you get to the market very early when it first opens, many of the most popular items you enjoy are gone.  Due to inclement weather there’s often a scarcity of real home grown food at farm markets, and some markets are not operating this time of year.,

In contrast, with your purchase of a farm box you always receive a wide assortment of whatever we are growing. With our ability to grow crops in soil that is protected from the weather by our high tunnels, we are harvesting crops every week.  No worries about missing out on your favorite fall crops!

Our Home Delivery Service is ideal if you are a busy Mom that’s always on the “go” with the kids, a professional with a busy lifestyle, or you just simply like the convenience of not leaving the house to  pick up your box! Check it out – our delivery charge is very reasonable and you do not need to be home when your delivery is made, unless you want to be.

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What if I can’t eat the contents of the box in a week?

We deliver your boxes weekly, so that you will always have a fresh supply of food on hand to plan your meals around. Fresh food is way more nutritious for you.  It’s wise to freeze, can or dehydrate any extras or leftovers for using later in soups, casseroles, an omelet, or in stews. Often friends choose to split the Large box if this is their first time in a farm box program.
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What if there are things in the box that my family will absolutely not touch with a ten foot pole?

Sometime food harvested fresh and prepared a different way tastes altogether different from what you have gotten at the supermarket in the past. Many have mentioned this to us. You can always pass that item along to a friend or neighbor who may absolutely love it!  Feel free to leave it for another community member in one of the freebie boxes at your pick up location, and replace it with something you like.

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Are the ingredients in the boxes washed?

Everything in your share has been rinsed clean and has been cooled down before packing, to preserve the integrity of your share. However, the food is NOT table ready, you must still wash it yourself before serving. We go the extra mile here at the farm to see to it that your vegetables are delivered to you in their freshest and safest state. Everything is packed carefully and delivered in refrigerated vehicles to assure their freshness. As a food safety side note, always wash vegetables, fruit and produce before serving no matter where you have purchased it! Even if you have grown it yourself.

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Can I share a box with a friend?

Some shareholders that are single, or seniors as an example, go together to split a Medium farm box and each person then purchases either an “Eats and Treats” Box or a Cheese Lovers Box. If you choose to split a box, we ask you to bring a tote bag to split your box at your vehicle. Dividing up your box at your vehicle minimizes confusion where other members are picking up their boxes.

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May I change my pick up location occasionally?

Yes, you may pickup your box at another pick up locations occasionally.  A 48 hour notice by email  prior to your scheduled delivery day, is a must. We will send you a confirmation by email a few days before your change is to take place, to let you know we received your request. A confirmation is necessary. PLEASE, don’t give this request to your coordinator or your driver, we make the changes here at the farm.

 

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What if I forget to pick up my Farm Box?

IT IS YOUR RESPONSIBILITY TO REMEMBER TO PICK UP YOUR FARM BOX AT YOUR CHOSEN PICK UP LOCATION, OR TO HAVE SOMEONE COME PICK IT UP FOR YOU.  THE FARM ONLY PACKS & DELIVERS YOUR ORDER ONCE EACH WEEK, ON YOUR DELIVERY DAY.  BOXES NOT PICKED UP ARE DONATED TO A FOOD PANTRY.  IF YOU HAVE AN EMERGENCY DURING PICK UP TIME, CALL YOUR DRIVER, or YOUR COORDINATOR. Please put the phone number for your coordinator or your driver in your phone!  You can also print it out and keep it in your car.  You will receive their contact information in an email a day or two before deliveries begin.

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What can I expect in my Farm Boxes and how much produce is in a box?

We all grow a diverse assortment of crops that come in and phase out over the summer growing cycle.  In our boxes there is no set amount of items or contents weight that you might expect each week of the  season. Some vegetables are bigger and weigh more than others. (melons vs. blueberries in summertime) Some vegetable varieties are of a higher value say for example, English peas vs.carrots or turnips but their weight is less.  What you can expect in a weekly box however is six to eight different kinds of just picked vegetables in variable amounts, hand selected seasonal fruit and berries when they are in season, plus freshly harvested produce. Varieties and amounts will change throughout the season so you can enjoy whatever is growing on the farms!

We plan for this fall, varieties of seasonal greens such as kale, lettuce, carrots, cauliflower, the outstanding “pea ridge” sweet potatoes, broccoli, radishes, acorn and butternut squash, apples, beets, kohlrabi and more. More than one type of the above veggies will show up in your shares this fall to give you different flavors to enjoy.

 

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